Support & Help
Get the help you need with VPN setup, troubleshooting, and technical support. We've compiled the best resources to get you protected quickly.
🆘 Need Immediate Help?
For urgent technical support with your VPN service, contact NordVPN's expert support team directly:
24/7 Live Chat
Get instant help from NordVPN's support experts any time of day or night.
Start Live ChatEmail Support
Submit detailed questions and get comprehensive responses from the support team.
Email Support📚 Popular Support Topics
Quick access to the most common VPN setup and troubleshooting guides:
Quick Setup Guides
Step-by-step installation for all devices and operating systems.
View Setup Guides →Connection Issues
Troubleshoot connection problems, slow speeds, and connectivity errors.
Fix Connection Issues →Mobile App Support
Help with iOS and Android apps, including setup and troubleshooting.
Mobile Help →Desktop Setup
Complete guides for Windows, Mac, and Linux installation and configuration.
Desktop Setup →Advanced Settings
Configure kill switches, split tunneling, and other advanced features.
Advanced Features →🛠️ Common Issues & Quick Fixes
VPN Won't Connect
- Check your internet connection without VPN first
- Try connecting to a different server location
- Restart the VPN app and try again
- Temporarily disable your firewall/antivirus
- Update the VPN app to the latest version
Slow Connection Speeds
- Connect to a server closer to your physical location
- Try the NordLynx protocol for faster speeds
- Use the Quick Connect feature for optimal servers
- Close unnecessary apps using bandwidth
- Test your speed without VPN to compare
Can't Access Certain Websites
- Try connecting to a different country server
- Clear your browser cache and cookies
- Disable browser extensions temporarily
- Try using an incognito/private browsing window
- Contact support for specialized server recommendations
💡 Pro Tips for Better Support
Before contacting support: Note your device type, operating system version, VPN app version, and specific error messages. This helps support staff resolve your issue faster.
Try the basics first: Restart your device, update the app, and try different servers - these simple steps solve most common issues.
📖 Complete Knowledge Base
Browse NordVPN's comprehensive support library for detailed guides and advanced topics:
Setup & Installation
Complete guides for every device and platform, from smartphones to smart TVs.
View Setup GuidesTroubleshooting
Solve connection problems, performance issues, and technical difficulties.
Troubleshooting HubFeatures & Settings
Learn about advanced features like kill switches, split tunneling, and specialty servers.
Feature Guides❓ Still Need Help?
If you can't find the answer in the guides above, we're here to help:
- Contact our team for general privacy and VPN questions
- NordVPN's 24/7 support for technical issues
- Check our complete setup guide for step-by-step help
- Browse our privacy tips for additional security advice
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